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Walk With Ronsons

FAQ

General

Why shop at Ronsons?

Shopping the Ronsons website is convenient and best of all, you will find deals that you cannot find anywhere else. At our stores, all of Ronsons employees are committed to creating a comfortable experience for our customers. Doing whatever it takes to make a customer happy is critical to ensuring an optimal customer experience, and this is perhaps Ronsons most fundamental principle. This entails taking the time to understand the needs of a particular customer and then going that extra mile. Learn more about our shopping experience.

What is Ronsons’ philosophy?

At Ronsons we put ourselves in our customer’s shoes, before we put shoes on our customers. Creating the optimal customer experience means more than just selling shoes with a smile. We try to make the experience of buying shoes as comfortable as the shoes that are being bought. So how does a shoe store go about creating a comfortable experience for its customers? In a manner that involves employee training, product knowledge, and customer insight. Creating the optimal customer experience begins with the company’s employees who are treated as valuable partners. Employee training and education are integral parts of the Ronsons philosophy, because one must understand feet if they are to understand how to fit shoes.

Is Ronsons Canadian owned?

Yes. Walk with Ronsons is a Canadian retailer, manufacturer and designer of comfort shoes for work, walking, and weekends. Owned by a father & son team, the company has been in operation since 1988. Ronsons is 100% Canadian owned and operated in beautiful British Columbia.

How can I find a Ronsons store close to me?

Visit our store finder for store locations, hours and directions.

What is a Rack at the Back?

A Rack at the Back is a Ronsons Rack store that has been built into a Ronsons store. At a Ronsons with a Rack at the Back you can shop the newest items of the season and then go into the Rack at the Back to find fabulous clearance deals.

What is the difference between Ronsons and Ronsons Rack?

A Ronsons store location provides full service and will specialize in carrying a full selection of the newest items at Ronsons for the season, as well as advertised and coupon specials.

A Ronsons Rack store location also provides full service and will specialize in carrying sale items and fabulous deals you cannot find anywhere else. Advertised and coupon specials are also available at Ronsons Rack and Rack at the Back stores for your convenience, while clearance shoes remain the prime focus at all Racks. Rack clearance product is placed on racks by size for easy shopping with new stock arriving weekly. Visit here for all store locations.

What is your guarantee?

At Ronsons we believe that we need to supply you with more than just comfortable shoes. Our commitment is to make sure that your experience is as exceptional as your shoes are comfortable. Ronsons commitment is that you will be happy with your purchase. If you are not happy with your purchase you can return or exchange your shoes at any store location or by following the instructions for returning online purchases.

What is Club Ronsons?

Club Ronsons is an email notification that lets our loyal customers know about sales, promotions and events. Membership will allow you advance notice of sales and promotions. The Club Ronsons list will never be sold to or used by anyone other than Ronsons. There is no charge to join club Ronsons. Join now.

Why should I become a registered user?

You will be asked to register as a customer when you make a purchase online. This is to ensure that we can contact you and confirm your purchase and/or your shipping address. Once you have registered, you can login with your email address and password so that the next time you place an order your information will be filled in automatically. Becoming a registered user will ensure a quick checkout. You will also have an opportunity to join Club Ronsons to receive advance notice of sales, promotions and events. For more information, please view our privacy policy.

Is there a fee to join Club Ronsons?

No, there is no charge to join club Ronsons. Join now.

What does Ronsons do in our community?

Ronsons donates auction items and gift cards to support local schools, charity events and community events seeking sponsorship. Ronsons is involved with the Two/Ten Foundation donating thousands of new shoes to Metro Vancouver charities. Ronsons also supports The David Suzuki Foundation through our Walk Green With Ronsons program. Please visit our blog for updates on some of our local sponsorships. For sponsorship, please contact us.

Is Ronsons hiring for Sales Associates?

Ronsons is always looking for new team members. If you are interested in a career with a growing industry leader, please send us your resume and we will contact you to discuss a position.

What if the shoes I have purchased go on sale?

Your purchase is under purchase price protection. This means that in case of a price reduction of your purchase, we will be pleased to refund the difference to you within 3 weeks of the date of purchase. Please present the original receipt, or contact us at 1-800-465-SHOE and we will search for your receipt information and make an adjustment for you.

Why Green bags?

We hope you will Walk Green With Ronsons and join us in eliminating plastic shopping bags. We have a commitment to our environment and community in which we walk and live in comfort. In our stores, we strive to keep things simple and green. Ideally, we would like to eliminate the use of shopping bags altogether. However, if you need a bag when shopping with us, we can offer you a biodegradable plastic bag that is made in Richmond, B.C. or you can choose to donate $1 for a Ronsons reusable shopping bag. Your entire dollar will be donated to an environmental cause. So far, we have raised $6,000 for the David Suzuki Foundation.

Why do you carry the brands that you carry?

While many retailers define their customer’s needs through the latest trends, Ronsons listens to its customers. The deciding factor for the Ronsons customer is the functionality, the comfort, and the fit of the shoe. If a shoe does not include these elements, we won’t carry it in the stores, no matter how ‘right’ it might be. Customer insight and customer feedback are key elements of the Ronsons philosophy. This insight helps the company select merchandise that meets the needs of its consumers. All of our shoes have been fit tested and are selected based on quality, comfort and style. We value your feedback. Please contact us if you have any suggestions.

Do your staff measure feet?

Yes, Ronsons is the place to get fitted. Ronsons employees are taught how to correctly measure a foot before they ever assist a customer. Typically this training takes two weeks. Learning how to measure a foot and determine shoe size is a lost art and is vital to ensuring a comfortable fit. When we measure feet, we aren’t just discovering the length and the width of the foot. We are assessing the foot. We are determining which style and which brand will work best for that customer. We will look at your feet, will measure your feet, and will recommend shoes that both fit your needs as well as your foot. Learn more about getting fitted.

Payment Information

What payment can I use on this site?

We accept Visa, MasterCard, and American Express through safe and secure PayPal.

What currency are the prices in?

All prices on ronsons.ca are in Canadian dollars.

Can I purchase gift cards online?

Gift cards are not available online at this time. You may purchase gift cards in our stores or through our head office at 1-800-465-SHOE. These gift cards can only be redeemed in store and not online at this time.

Order Status

Can I cancel my order?

Yes, you can cancel your order. Please contact us at 1-800-465-SHOE to cancel your order. Depending on where our process is with your order we will make sure we work out cancellation and refunds with you.

Can I have a pair of shoes put on hold at a store?

Yes, when you check out your shopping cart, you will be asked if you want to buy online and have them shipped or send them to a Ronsons store location to try on. Click here to view all Ronsons Stores.

How do I know if my order for a shoe purchased is placed?

You will receive a confirmation email once your order has shipped.

How do I know if my shoes are at the store I requested them to be sent to?

You will receive a confirmation email once your order has been processed as requested, and a call from the store once your shoes have arrived.

Shipping & Delivery

Can I get shoes shipped to my home?

Yes, when you check out your shopping cart, you will be asked if you want to buy online and have them shipped or send them to a Ronsons store location to try on.

How does the Free Shipping for a Limited Time Offer Work?

For a limited time, free shipping applies to orders of $99 or more before tax shipped within Canada via regular Canadian ground service. Learn more about this promotion. (Free shipping does not apply to returns or exchanges). Offer applies to a single order to a single address. Promotional pricing cannot be combined with any other shipping offers or applied to previous purchases. Offer valid for a limited time. (Shipping promotions do not apply to orders shipped to Nunavut, Yukon and the Northwest Territories.)

What is the cost of shipping?

A standard shipping fee will be applied to purchases shipped to customer’s address. The regular fee for the first pair within Canada is $9.95 and to the U.S.A is $29.95. If you purchase more than one pair of shoes in one transaction, the shipping charge for each additional pair beginning with the second pair will be calculated at half the regular fee. Please note for Shipping outside of Canada: Orders shipped to the U.S.A. can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order. There are no customs or duty charges applied to orders shipped to addresses within Canada.

How can I save on shipping costs?

You can save on shipping by purchasing more than one pair or during limited time promotions for free or discounted shipping.

What are the Shipping & Handling charges for more than one pair of shoes per purchase?

A standard shipping fee will be applied to purchases shipped to customer’s address. The regular fee for the first pair within Canada is $9.95 and to the U.S.A is $29.95. If you purchase more than one pair of shoes in one transaction, the shipping charge for each additional pair beginning with the second pair will be calculated at half the regular fee.

How long will it take for me to receive my shoes in the mail?

Your order will be shipped via Canada Post. Before your order is shipped, there will a short time for us to process your order. Depending on where your shoes are being shipped, your shoes will arrive within the designated time frame set out by Canada Post ground shipping.

Return & Exchange Policy

What is your return policy?

If you need to return a shoe and live near a Ronsons or Ronsons Rack please visit one of our stores with your original receipt within 21 days of purchase and they will be happy to take care of you. If you are an out of town customer you will need to mail the shoes back to us at your expense to our Head Office address (12495 Horseshoe Way, Richmond, B.C. V7A 4X6) with a copy of your receipt and note for return or exchange. We keep our prices low and therefore cannot absorb the return shipping costs as well. If you need further help you can reach us during office hours at 1-800-465-SHOE.

Product Information & Special Orders

How can I get more information on the Brands your carry? (i.e. color/size/width?)

Please send us a request through our contact page or email us at info@ronsons.ca and we will get back to you.

I want a pair of shoes, but I can’t find my size. Can I order shoes I can’t find?

We will definitely try to order a pair of shoes for you that we do not have in stock. Please send us a request through our contact page or email us at info@ronsons.ca and we will get back to you.

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