What is your return policy?
If you need to return a shoe and live near a Ronsons or Ronsons Rack please visit one of our stores with your original receipt within 21 days of purchase and they will be happy to take care of you. If you are an out of town customer you will need to mail the shoes back to us at your expense to our Head Office address (12495 Horseshoe Way, Richmond, B.C. V7A 4X6) with a copy of your original receipt and note for return or exchange. We keep our prices low and therefore cannot absorb the return shipping costs as well. If you need further help you can reach us during office hours at 1-800-465-SHOE.
Please note that we do not accept returns from outside of Canada due to duties and customs that we will incur.