What is your return policy?
If you need to return a shoe and live near a Ronsons or Ronsons Rack please visit one of our stores with your original receipt within 21 days of purchase and they will be happy to take care of you. If you are an out of town customer you will need to mail the shoes back to us at your expense to our Head Office address (12495 Horseshoe Way, Richmond, B.C. V7A 4X6) with a copy of your original receipt and note for return or exchange. We keep our prices low and therefore cannot absorb the return shipping costs as well. If you need further help you can reach us during office hours at 1-800-465-SHOE.
Please note that we do not accept returns from outside of Canada due to duties and customs that we will incur.
How does the Free Shipping Work?
Free shipping applies to orders of $99 or more before tax shipped via Canada Post Expedited to all Canadian provinces. (Free shipping does not apply to returns or exchanges). Offer applies to a single order to a single address. Promotional pricing cannot be combined with any other shipping offers or applied to previous purchases. Offer valid for a limited time.
What is the cost of shipping?
The regular fee for the first pair to Canadian provinces is $9.95. The regular fee for the first pair to U.S.A is $29.95. If you purchase more than one pair of shoes in one transaction, the shipping charge for each additional pair beginning with the second pair will be calculated at half the regular fee. Please note for Shipping outside of Canada: Orders shipped to the U.S.A. can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order. There are no customs or duty charges applied to orders shipped to addresses within Canada.
How long will it take for me to receive my shoes in the mail?
Your order will be shipped via Canada Post Expedited. Before your order is shipped, there will a short time for us to process your order. Depending on where your shoes are being shipped, your shoes will arrive within the designated time frame set out by Canada Post Expedited shipping, which is 1-7 business days in Canada.